BACK TO HER
BIOGRAPHY |
SUSAN COLLICOTT
EDUCATION
City University
BS in Computer Systems, Networking/Telecommunications
Presently completing via distance learning
University of Washington
College of Forestry
Fall, 1986 to Spring, 1989
Michigan State University
General Studies
Fall, 1983 to Spring, 1985
EXPERIENCE
| Aventail |
Seattle,
WA |
1/2000
- present |
Deployment
Engineer
Responsibilites: Configure, test, and accept Customer Premise
Equipment (CPE) into the Network Operations Center for monitoring,
managing, and maintaining by Operations Engineers. Design documentation,
processes and procedures for testing all aspects of operation
of CPEs. Coordinate schedules with field engineers. Created
the Deployment department, act as liason department for field
engineers, NOC engineers, Tier3 engineers, salespeople, and
customers. Assist in the creation of Network Operations Center
(monitoring system, processes, hiring of engineers).
| WolfeNet
|
Seattle,
WA |
11/1998
- 11/1999 |
Network
Engineer
Responsibilities: Complete redesign and deployment of cabling,
power and equipment distribution in the NOC; redesign and upgrade
of UPS; design and recommendations for HVAC, power and fire
suppression upgrades; designing, ordering, and managing cable
pulls of fiber, ethernet, 56- and 24-pair plenum; router and
tsu configurations; configuration and installation of Lucent
Portmasters; determination of bandwidth usage and responsibility
for all backbone telco provisioning at Wolfenet, along with
associated equipment need determination, ordering, installation
and inventory; colocation room and client management; establishment
of vendor relationships; creation of a new circuit ordering
process; creation of a library of equipment documentation; creation
of a record of all service agreements for facilities; oncall
24x7x365 Impact: I created a NOC that is organized, easy to
use, and ready for salespeople to show to prospective customers.
Established relationships with a number of key vendors and companies
in the telecommunications industry, and streamlined a number
of processes to make telco provisioning and troubleshooting
easier.
| Verio
Northwest |
Bellevue,
WA |
4/1996
- 11/1998 |
Installations
and Technical Support Engineer
Responsibilities: As a Technical Support engineer, I acted as
network engineering support and second level escalation for
the Verio Northwest Network Operations Center (NOC). This included
the testing of telecommunications circuits, outage resolution
escalated from the NOC, coordination of telco work, and other
issues related to the sound operation of the network. I set
up and maintained routing, newsfeeds, packet filters, IP addressing,
router and csu configurations, circuit analysis and testing,
POP maintenance, service agreements, facilities, vendor interactions
and other services. Previously as an Installations engineer,
I connected clients to the Internet. This process included interaction
with telecommunications companies and brokers for provisioning
and turning up circuits, and consultation with the client to
assign IP addresses, domain names, newsfeeds, packet filters,
firewalls, webhosting, and other Internet related services.
I configured routing and telecommunications equipment for both
the customer end and Verio POPs.
Projects included: design and creation of equipment racks and
network cabling in Verio POPs for customers such as Starwave,
Boeing, Vulcan Northwest, and Saltmine Creative; assisting in
the design and installation of the POP, including cabling, rack
buildout, training on HVAC and fire suppression systems; design,
installation and service of original co-location clients; swinging
frame-relay customers; assisting in the turn-up of E1 circuits
to China; development of CIDR processes; creation of Welcome
Package for inclusion with connectivity customer equipment;
creation and enforcement of spam procedures.
Impact: Because of my knowledge advancement at Verio Northwest,
I removed customer work load for the Network Engineers, enabling
them to focus on backbone networking issues and removing them
from the 'front line' of customer support. I streamlined the
communication between the NOC and Regional Headquarters, arranging
for a specific plan of escalation and notification when the
NOC engineers encountered situations that went beyond their
abilities or responsibilities.
| NOAA
PMEL Computer Networking and Services Division |
Seattle,
WA |
4/1992
- 4/1996 |
Computer
Consultant/Operator/Task Lead
Responsibilities included: Lead for all contract employees at
PMEL; created networks for conferences and classes; assisted
with the installation and operation of the satellite-based ship-to-shore
email system; monitored systems and performed backups; maintained
tape and disk libraries; trained new operators; coordinated
repairs and maintenance for systems; HTML work; on-call 24x7x365.
Impact: While at NOAA, I advanced from a part-time Evening Operator
to a full-time day-shift Computer Consultant. I reorganized
the Consulting office and created a more welcoming and helpful
environment. I was selected to oversee the contract workers
in the PMEL lab, organizing their paperwork and tracking projects.
INTERESTS/AWARDS
Founding Member, Geekgrrls
Member, Association of Internet Professionals
Member, Seattle Webgrrls
Volunteer, ONE Northwest
WWSCC 1998 Rookie Race Car Driver of the Year |
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